Returns

When can I return a product?

A product may be returned for a number of reasons:
- Approval period (7 days)
- Guarantee

If you wish to return a product within the 7-day approval period, the costs and risks of shipping are at your own expense.
In the event of damage/guarantee the shipping costs will be at the expense of Nomad.

Approval period

All articles may be returned within seven days without giving a reason. Please note that all goods must be returned in good condition. This means:

- The products have not been used, are not dirty and have not been washed.
- The products are returned in their original, undamaged packaging.
- The products are complete.
- The products must still have their original labels.

If you return the products within the approval period, login under your Personal Account in the web shop. Click here for more information on returning a product.  Products returned within the 7-day approval period are shipped at your own expense.

Guarantee

Nomad products have been manufactured with the best possible care and workmanship and are guaranteed against manufacturing and material faults. It does not cover normal wear and tear nor any alterations made by the customer. Zips are excluded from the guarantee. Damage due to anything other than manufacturing or material faults will not be covered by any form of warranty, but can be repaired at a reasonable charge. If you’d like to use this service or make a warranty claim, please contact our Customer Service. They will inform you about the procedure. When returning the product you need to print and fill in the form below. Please make sure you enclose this form with the product when returning it. Returns without this form will not be accepted and will be returned to sender

Contact Customer Service
Tel: 0031 316 583530

Email: service.eu@nomad.info

Guarantee Forms

- General Guarantee form

- Tents Guarantee form

How do I return a product?

1. Go to the web shop and login to your Personal Account and go to Returns. You can login using your email address and your order number. You will find the order number in the email confirming your order.
2. In your Personal Account you will find a summary of your order. Fill in which products you wish to return (particular attention should be paid to the various sizes/colours).
3. Fill in all the required fields.
4. You will receiev a return confirmation per email. Print the email and send this with the products to be returned.
5. Send the products* via the post office to the following address:

Nomad.nl
Attn. Customer Services
Edisonstraat 82
6902 PK Zevenaar, The Netherlands

6. As soon as the products have been received in good order*, the money will be automatically refunded to your account.

*Make sure that the products you return meet the following requirements:
- The products have not been used, are not dirty and have not been washed.
- The products are returned in their original, undamaged packaging.
- The products are complete.

If the returned goods do not meet the above requirements, we reserve the right to demand compensation.

Please bear in mind that it could take up to 4 weeks before your money is refunded to your bank account from the moment that the products were handed to the post office.

How much does it cost to return a product?

If you wish to return a product within the 7-day approval period, the costs and risks of shipping are at your own expense.
In the event of damage/guarantee the shipping costs will be at the expense of Nomad.

How do I get my money back?

As soon as the products have been received in good order, the money will be automatically refunded to your account. For this purpose, you must have filled in your bank account number in your Personal Account.

Please bear in mind that it could take up to 4 weeks before your money is refunded to your bank account from the moment that the products were handed to the post office.

Can I exchange a product instead of returning it?

If you wish to exchange a product, you must place a new order in our web shop. The products that you wish to exchange must be returned to Nomad. As soon as the products have been received in good order*, the money will be automatically refunded to your account. Click here for more information about returning a product.